Refund policy

Returns & Exchanges

Because all of our items are custom-made just for you, we do not accept returns or exchanges on personalized or custom orders.

If there is an issue with your order, please contact us within 3 business days of delivery so we can review the situation and work toward a solution.

If a return or exchange is approved, the item must be returned in its unused, original condition within 10 business days of approval. Once the item has been received and inspected, any approved refund or exchange will be processed.

Mistakes do happen as we are human and if there is an issue on our part we will work with you to get the item fixed or corrected. We are not responsible for shipping delays and we will not give refunds for items not arriving in time.

Shipping:

Once items are shipped we are no longer responsible for your item.  USPS does not guarantee any ship times so although they generally stick to their time frames there are instances when items do not arrive within the given time frames.  If you prefer to ship Fedex or UPS feel free to send us a message so we can give you a shipping quote. 

 

Rush Orders:

IF YOU NEED AN ORDER BY A CERTAIN DATE PLEASE MESSAGE US BEFOREHAND TO ENSURE WE CAN MEET YOUR NEEDS!!! ALSO INCLUDE THE NEED BY DATE IN THE NOTES TO SELLER WHEN CHECKING OUT. YOU WILL BE REQUIRED TO PAY A RUSH FEE IF YOU NEED IT SOONER THAN OUR NORMAL TURNAROUND TIME.

Other Information:

Do not order PRE-ORDER ITEMS with in stock items! It will hold up your whole order until the pre-order comes in!

*Also please note if you don't provide the required information when placing an order this will delay your shipment!* Please note we reserve the right to use similar brands when original vendor is out of stock. You may not always receive the exact brand of shirt shown in first photo due to shirt shortages nation wide! If this is an issue please reach out to us beforehand. If there is an extreme variation we will always reach out to you first!

IF WE HAVE DISCUSSED SOMETHING IN A MESSAGE (SIZE, COLORS, DATES, ETC. PLEASE INCLUDE THE INFORMATION IN THE NOTES TO SELLER WHEN CHECKING OUT I CANNOT BE HELD RESPONSIBLE FOR REMEMBERING WHAT WAS SAID IN EVERY MESSAGE.

Our current turn around time is 15 business days PLUS SHIPPING TIME (Business days are MONDAY-FRIDAY EXCLUDING HOLIDAYS). BUSINESS HOURS: 9AM-4PM We will respond to messages during BUSINESS hours any messages received outside that time may be responded to on the next business day.