Questions

How long is processing and shipping times?

*Quick service is important to us. We try to get orders out within 15 BUSINESS days (BUSINESS DAYS ARE M-F EXCLUDING WEEKENDS AND HOLIDAYS!) Some orders are faster depending on the order and the size. Larger orders may take an additional 1-3 days, and a additional 3-5 days for your shipment to arrive. If you need an item sooner, please send a message before you purchase to ensure that it can be shipped sooner!  A rush fee will apply to items you need faster then our stated processing times.  

 

What happens if my package doesn't arrive/gets lost?

*Once an item is shipped and you are sent a tracking number.  We cannot be held responsible for what happens to your package. We ship out via USPS and send you a tracking number. We have no control over your package after that point and CANNOT guarantee delivery time. We go by the time guidelines USPS gives us.

 

Please be sure you paypal address is correct!!! We are not responsible if you fail to update your paypal address as this is where we print your shipping label if you pay this way!

 

Do you offer any promo codes?

*Visit and like us on Facebook at Facebook.com/ourlilbowtique for a 10% off code!  From time to time we also offer promotions on our Facebook or Twitter pages.



What side of the head are clips made for?

*Most bows and clips are meant to be worn on the right. Please send a message if you need it for the left.


Do you accept returns/exchanges?


Returns and exchanges are dealt with on a case by case basis.  Personalized items are NOT returnable unless a mistake was made on our part.  Please visit our "Policy" page for our full return policy.


Please note we reserve the right to subsitute exact applique fabric, ruffle shirt styles, headbands, bows, and leg warmers should the style you want be out of stock and you are in a rush!  We will try to use something as close as possible to the picture. 


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